Work Permit transactions for domestic helpers and confinement nannies (FDW eService) (2024)

What are the changes to the Terms and Conditions of our work pass eServices from 1 April 2022?Show

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

  • We have simplified the Terms and Conditions and grouped the related clauses together.
  • As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
  • Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the . The current T&Cs will apply before 1 April 2022.

Sign up - for employerShow

You will need a Singpass to use this service. If you don't have a Singpass, you can register for one.

Note:

If you are not the owner of the Singpass, you are not allowed to log in to the eService to perform Work Permit transactions.

Sign up - for family members to act on behalf of employerShow

A family member can apply to act on behalfof the MDW employer.

After approval, they can use the FDW eService to:

  • Extend a pass validity (short-term)
  • Renew a pass
  • Check and pay levy

Employers can continue to perform these transactions on their own, or appoint the sponsor or family member to act on their behalf.

Sign up - for employment agencyShow

If you are a registered WP Online user, you will be able to access this eService automatically.

Otherwise, sign up for a WP Online account to access our eService.

Allow employment agents to login with SingpassShow

Before proceeding, the employment agents must be appointed as an administrator or user of your agency’s WP Online account.

Your Corppass admin user or sub-admin user must:

  1. Visit theCorppassportal and click the "Log in with Singpass" button.
  2. Go to the e-Service Access tab.
  3. Choose Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your agency’s eServices.
  4. Assign Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies eServices to your employment agents.

If you have any queries on Corppass, visit the Corppass portal or check with your Corppass admin.

I have a Singpass account and have been authorised by my Corppass admin. Why can't I log in to the eService?Show

It is likely that you are not an existing WP Online administrator or user. You need to sign up for a WP Online account.

Not all Corppass users are granted access to this eService. We perform additional checks on the administrators and users to ensure that only eligible persons can perform work pass transactions.

Check if you can access this eServiceShow

Before checking, you must ensure that:

  • You are an active Corppass admin or user.
  • You’ve been authorised in Corppass to access WP Online.

To check:

  1. Log in to your Corppass account.
  2. Go to assigned eServices tab. You should see Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your assigned eServices.

If Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies are not listed as your assigned eServices, please ask your Corppass admin user or sub-admin user to assign the eServices to you.

What web browsers can I use?Show

You can use the following web browsers:

  • Chrome version 65 or higher (recommended)
  • Firefox version 58 or higher
  • Safari version 8 or higher

You must have JavaScript enabled in your browser.

What transactions can I do in FDW eService?Show

You can It takes about
Apply for a Work Permit 10 minutes
Ask for a Work Permit to be issued 3 minutes
Cancel a Work Permit 2 minutes
Extend an IPA 2 minutes
Get a short Work Permit extension 2 minutes
Reinstate a Work Permit 2 minutes
Renew a Work Permit 5 minutes
Re-print your helper’s 6ME notification letter and check her 6ME status 1 minute

What payment methods can I use?Show

You can pay with:

  • VISA
  • MasterCard
  • Internet Direct Debit
  • GIRO (only for EAs)

I am not sure if my payment was successful. What should I do?Show

If payment is successful, you will receive a confirmation.

If payment has failed, you will see a notification which will prompt you to try again.

Can I get a refund for admin fees?Show

MOM does not refund admin fees.

Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.

However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.

How do I pay admin fees through GIRO?Show

Payment of admin fees using GIRO is only for Employment Agencies.

To set up GIRO payment for admin fees:

  1. Print the GIRO form.
  2. Complete Part 1 of the form.
  3. Post the original completed form to:
    E-Payment & Admin Fee Management
    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764

You will receive the outcome by post. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.

Once GIRO payment is set up, deductions will take place on the 17th of the following month (or the next working day if the 17th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.

Work Permit transactions for domestic helpers and confinement nannies (FDW eService) (2024)

FAQs

What is the difference between domestic worker and domestic helper? ›

Domestic workers and domestic helpers are very often people with two different titles performing the same jobs. However, sometimes people helping families with daily chores are classified as helpers, whereas people who do more of the cleaning are called domestic workers.

What is FDW levy? ›

The concessionary levy rate applies to families with a young child, elderly member or person with disability who is a Singaporean. So what's the purpose of the FDW levy? The foreign worker levy, commonly known as “levy”, is a pricing mechanism to regulate the number of foreign workers in Singapore.

How do I know if my IPA is approved? ›

An in-principle approval ( IPA ) is one of the requirements for you to bring migrant workers into Singapore. You will get an IPA letter when your worker's Work Permit application is approved. The validity of the IPA will be mentioned in the letter. This is the window you have to bring the worker into Singapore.

How to check if a maid is blacklisted? ›

Inquire through an employment agency

This way, the agency will be able to contact the former employers and ask them about their experiences with the maid. If a maid is found to be guilty of any offence or has disobeyed the laws of Singapore, they will be automatically blacklisted.

What is the salary of domestic helper? ›

The government has announced that for all domestic helper employment contracts signed on or after 30 September 2023, the minimum domestic helper salary is HK$4,870 per month.

What is the difference between a nanny and a domestic helper? ›

A nanny is responsible for caring and nurturing of a child, while a maid purely takes care of the house chores such as laundry, dusting, cooking, upkeep etc. Both can be hired independently or from agencies, however, nannies might be required to be highly educated as well in case they need to tutor their wards.

How much should I pay for a maid levy? ›

Levy rate
Type of levyMonthly rateDaily rate
Normal without concession (1st helper)$300$9.87
Normal without concession (Subsequent)$450$14.80
Concessionary (Please see below)$60$1.98

What is the $60 maid levy? ›

The Migrant Domestic Worker (MDW) Levy Concession for Persons with Disabilities lets families pay the Migrant Domestic Worker levy at a concessionary rate of $60 a month, instead of $300.

How do I get my FDW levy refund? ›

You can get a refund by following these steps:
  1. Check if you have excess levy in your account balance. To do so, log in to Check and pay levy and check if there is 'CR' in your 'Account summary'.
  2. Apply for levy refund within 1 year from the date that the 'CR' was credited into your levy account.

How long is the IPA work permit valid for? ›

How do I know if my Employment Pass has been approved, and how do I collect it? When your Employment Pass application is approved, MOM will send an In-Principle-Approval (IPA) letter to the employing Singapore company's address. The IPA letter is valid for 6 months from the date it is issued.

How long does it take for IPA to be approved? ›

It takes up to 3 working days. If your insurer asks for your worker's FIN or your organisation's CPF Submission Number, you can find them on the worker's in-principle approval (IPA) letter or renewal notice. For new workers, the FIN will be assigned 1 working day after the Work Permit application is approved.

What qualifies as an IPA? ›

IPA is a style of beer, which is popular enough these days to be called “regular” beer. It is a type of pale ale but is made with more hops, to give it a stronger flavour. There's no standardised threshold at which a pale ale becomes an IPA, though. It's all up to the brewer.

How to check maid status? ›

You can check the employment record of a prospective migrant domestic worker ( MDW ) by logging in to our FDW eService with your Singpass. You will need the MDW's details to access her record: Name or FIN. Nationality/Citizenship.

How long do you stay blacklisted? ›

The duration of a blacklisting entry on your credit report depends on the type of listing: Judgments: Can remain on your credit profile for up to five years unless a court order rescinds them earlier. Paying the judgment debt allows you to have the judgment listing removed sooner.

How do I get rid of my maid? ›

Just say that the arrangement is not working out and you have to let her go. Assuming you have talked to her previously about the issues with her performance, it should come as no surprise. I might reiterate the issues with her performance in an attempt to help her in future employment.

What are examples of domestic workers? ›

Who are domestic workers? Domestic workers provide services of a household nature in or about a private home, such as home care workers, house cleaners, and nannies.

What is the difference between a maid and a domestic worker? ›

“Domestic worker” is a general term for anyone working in a domestic setting. The person could be male of female or other. “Maid” or more properly “housemaid” refers to a female domestic worker, most often a female employee who cleans accommodations in homes, hotels, or other tourist accommodations.

What is the politically correct term for domestic workers? ›

Housekeeper is the most respectful as it implies someone who is in charge of upkeep within the house. In commercial establishments, this can be an entire department, supervised by someone called a housekeeping manager. In large private homes, the housekeeper usually supervises maids and other cleaning personnel.

How much to pay a domestic worker? ›

The new National Minimum Wage was Gazetted on 3rd February 2024, increased to R27. 58 per hour and is effective 01 March 2024. Domestic workers are entitled to a minimum wage of R27. 58 per hour.

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