Rack Attack Reviews - Read 4,519 Genuine Customer Reviews | www.rackattack.com (2024)

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“Awesome customer service and shipping was super fast!”

“Process was super easy and fast shipping!!”

“So far so good. Works exactly as we anticipated. Solid bike rack.”

“I’m always a bit nervous when I’m going to do something for my car. The lovely Dan put me at ease and iI have exactly the right rack for my car and bikes. He even helped me attach it and walked through safety features and tools I need for maintenance etc. No question was too big or too small. Thanks guys for making this family feel happy And ready for our camping weekend. You made our day ! To add to this there was no hard sell or assumption about my knowledge or lack of. It was an easy transaction and I feel really good about it.”

“Tyler is awesome. Super helpful and always got right back to me. He helped me get a set of the elusive Pelican cross-bed brackets for the Ford box link. I really appreciated his work.”

“Delivered quickly and no issues with fit”

“Very friendly Staff What I bought was right Stock they installed it A lot of what they sell is on display, so you know what you're buying. Not like other places where you can only look on the computer. We'll be definitely buying from them again. I live in Windsor and I wish that store was here.”

“Service was exemplary. Product is great.”

“Loved these guys. Borrowed a rack from a friend and head issues installing it. Took it to them and they fixed it. No charge in five minutes flat! Will definitely return to these guys.”

“I am writing in praise of the excellent service that I received at theSan Francisco store where the staff went above and beyond their dutyto sell and install a rack on my car.I have used Rack Attack over the years to install a tow hitch, topurchase and install a bike rack, to find keys for my rack that I'dpreviously lost. Always, whoever was behind the counter, I gotexcellent, understanding service that left me feeling good about usingrack attack.This week though, the service was way above parr and I need to pass onmy story. I've called sporadically to ask if there was a rack for ourmustang mach-e. Usually there wasn't one available yet. Maybe a monthago, I called, and got Sasha the store manager. He did the researchand told me that there was such a rack but that the manufacturer wasout of stock. I asked if I should go elsewhere to see if I could findit -- i needed it for an upcoming trip -- and he said, if you can getit, go for it. We can install it if you need.I hung up intending to work on this project when I had down time. Icalled REI and they gave me a rigamarole over the phone that I had togo in before they could answer my question.I got busy and the topic slipped my mind.I then got a call from Sasha saying that he'd been calling and thatthe manufacturer would be delivering the parts by the end of themonth. I was surprised to get his call but told him that that would betoo late. We had a nice chat and then hung up.A few days later, he called me again to tell me that he'd beenfollowing up w/ the manufacturer and that they could deliver the partsthis week. I gave him my credit card. He then called today to say theparts had been delivered to the store and that they could install itif I made an appointment, which I did, for this afternoon. I toldSasha I had an old rack and that perhaps I could save some money ifthe rails worked w/ the new install. He said no problem; bring them inand we'll try them.Install went smoothly. I'm not proud owner of a fancy new roof rack intime for my trip next week (Unfortunately the old rails were tooshort).I'm writing to you to tell you your staff are excellent. In particular Sasha, the store manager.Thank you. Keep up the good service,”

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“I'm so happy with Rack Attack. The products i got are top of the line. Rack Attack customer service is amazing . They go above and beyond . Very prompt service and delivery”

“Yakima hang tight 6. What a great bike rack. I looked for a while to find a rack that would hold six bikes, accommodate European Gezelle bikes and mountain bikes with fat tires. This one checked all the boxes. I carry it behind my odyssey mini van and no problems, ( I try stay off rough roads). If you are looking for a six bike carrier look no further.”

“Thank you to the workers at the Vaughan store, kind,professional and knowledgeable in their products. Thanks again”

“Good communication and delivery!”

“Easy transaction and quick shipping”

“Very good to deal with. No hassles”

“I recently purchased a Yakima Exo swing base and storage rack from Rack Attack Ottawa. A hitch was also installed. This was a sizeable expense, but done after taking the time to review options in the market. The install was done as promised and we were very happy with the advice and service. This is a quality product and the swing-base is extremely practical. Unfortunately I recently striped the bolt that attaches the system to the hitch. This is required to solidify the structure. The General Manager Kent suggested I return to see if the bolt and attachment could be rebored. Jacob was responsible for applying his knowledge and skills to solve this issue which had essentially grounded us from travelling with the system. This repair and help from the professional staff as Rack Attack Ottawa will allow us to continue our travels with the quantity of stuff we carry. Kent and his team is the reason we will remain loyal customers and promote their work. Thank you.”

“The Tempe AZ store is awesome. They have the expertise and they’re capable but they do it in a friendly customer focused manner.If you need racks, cargo or overland gear go see these folks. They were so helpful and what was going wrong for me was totally my own doing.I wish more people approached their jobLike Rashard (spelling) in the Tempe AZ store does, he was awesome.Go see him and get what you need”

“Just putting racks in now.”